FAQ Digital Membership - Entertainment Books New Zealand
 


Current top questions:


Recent Apple Updates – Important Information

 
With the release of iPhone 7, iPhone 7+ and iOS 10, we will be checking to make sure all of the Digital Membership functions are supported on these new devices as well as the new iOS. As a result, some unexpected issues may arise before the new checking process is completed. Please be aware that it may take some time to implement any functions that need updating in order to function properly. We apologise for any inconvenience this may cause.

If you have any questions regarding your current operating system after updating to iOS10 please contact Apple. Please be aware that we cannot take any responsibility for any issues that may occur as a result of updating to a new OS.

How to view your new offers for 2017|18?

 
Once you activate your new Membership, please go to the ‘User’ icon and tap ‘Log out’ and please log back into the Digital Membership.


Buying a Book/Membership:


How to buy an Entertainment Membership

 
Entertainment™ Memberships are sold as a fundraiser through a variety of non-profit organisations, including major charities, community groups, associations, schools and social clubs, as well as sporting and recreational groups. Contact one of these types of organisations that you are affiliated with, or find out how to buy a Membership.

Which smart devices are compatible with the Digital Membership?

 
  • iPhones: The Entertainment™ Digital Membership is compatible with iPhone 4 and above, running iOS 7.0 to 9.3.4. Please note the app does not run on iOS 10 beta and no responsibility can be taken by Entertainment Publications for any loss of utility of the App if iOS 10 beta is used. It can also be slower to run on the iPhone 4. Search for 'Entertainment New Zealand' in the App Store or in iTunes.
  • Android phones: The Entertainment™ Digital Membership is designed for Android phones running Jelly Bean (4.1.2) or later. To test compatibility, search for 'Entertainment Book New Zealand' from the Play store App on your phone or the Google Play website. Google Play will automatically tell you if the App is supported by your device. Not all Android systems are the same and manufactures may modify the operating system with components that may make the device incompatible.

Why is the Digital Membership the same price as the Book?

 
The value in an Entertainment™ Membership is from the hundreds of offers it provides, regardless of which way they are presented. In fact, because most people always have their phone with them, the Entertainment™ Digital Membership can provide even more value, as you'll never be without your Entertainment™ offers.

Look at Digital Membership offers, similar to the Master Index in the Book

 
The great thing is you can download our PDF version of the Master index here.

Alternately if you have Adobe Flash Player installed or your device, you can view the virtual book that you can flick through online! Please visit here.

Be sure to keep an eye out for updates and changes to businesses featured in the current Editions. This can be found when logged in to our website at: www.entertainmentbook.co.nz/members/Bonus, click on your relevant Edition and check the 'Updates & Closures' tab.

How to view emailed and monthly bonus offers in the Digital Membership

 
Yes, the Entertainment™ Digital Membership will automatically be updated to include these bonus offers for the dates that they are valid. Please check the icon with the number of offers in the middle to see the regular updates.

Internet connection requirements to use the Digital Membership

 
You will need an active Internet connection for the below instances;
  1. To download/update the App – This can also be done from your computer
  2. To login – As to verify your identity
  3. To activate your device – You only need to do this if you share your membership and someone else has activated theirs
  4. To get offer updates - This occurs once a week, beginning on a Tuesday
  5. To synchronise data - Your App will not allow you to redeem if you have been more than a certain number of days offline, or if you have done a set number of transactions offline

The Entertainment™ Digital Membership has been built in a way that you can redeem up to 5 vouchers offline if it has synced and updated recently. If you redeem on the active device whilst offline it will not let you redeem that voucher again because that information will be stored in your device and as soon as you are back online, your Membership will be updated with your usage.
 

Already a Member; how to get other city editions at a reduced Member rate

 
Existing Entertainment™ Members can buy Entertainment™ Books and Entertainment™ Digital Memberships for other cities at a reduced price from our website. They make the perfect travelling companion!


Registration / Login


How to activate your Digital Membership

 
To activate your Digital Membership:
  1. Please visit this page and enter the Card Number and Order ID as they appear in the confirmation email you received when you purchased the membership;
  2. Download 'Entertainment™ New Zealand' from your relevant App store, this provides the technology to support your Entertainment™ Digital Membership;
  3. Finally, log into the Entertainment™ Digital Membership with your email address and password. You can now redeem the offers directly from your smartphone, with no need for the physical Gold Card or vouchers, to find your Digital Gold Card please tap on the icon on the bottom right and select ‘My Digital Gold Card’.
If the circle on a voucher states 'Membership required' after following the above steps, you need to login with a valid Digital Membership for your Edition purchased, at this point you are logged in as a 'visitor'. Please go to the select 'Log out' and please log back into the Digital Membership using your email and password.

If you cannot find or did not receive a purchase confirmation email when your order was complete, please call us on 1300 159 707 or email us for assistance.
 

‘Please try again. There was an error with your Login details’?

 
Please ensure you are logging in with the right email address which has your Entertainment Membership linked to it. This could be a work email, a partner’s, or another personal email provider that you may have. If you are still receiving this error please reset your password here.

‘Digital Membership Required'

 
'Digital Membership Required' can mean one of a few things:

If ALL offers are showing the above icon
This means that you are logged into the App with an email address/password that does not have an active Entertainment™ Digital Subscription linked to it, OR that you are logged in as a visitor. To fix these possibilities, please go to the icon and select ‘Login’/ ‘Logout’ (whichever appears) and log in with your email address and password linked to the active subscription.

If only the Travel, Leisure and Accommodation offers are showing the above icon
This means that the offers are not linked properly to your subscription. Please tap the gold box above the category that states ‘[Edition] 2017|18 Digital’. On the menu that appears please select a different city and tap ‘Apply’. Immediately re-open that same menu by tapping on the gold box and re-select your current subscription and tap ‘Apply’, as this will re-configure your offers.

Want us to merge your accounts so you just have the one email address registered with us? Contact us now


Getting started:


How to share offers

 
The Entertainment™ Digital Membership can be shared with family members in your household on up to two different devices, but only one device can actively redeem offers at any one time.

To share your Membership, the new user will need to confirm their device is compatible by downloading the 'Entertainment New Zealand' App.

The new user will then login with the primary email and password of the registered Member.

Once the login is successful, the new user will need to 'Create a name for their mobile device'. Only one user will be able to redeem at any one time.

There are two ways of making your device active when out to allow you to redeem from your device;
  1. On a voucher, tap 'Activate Device'
  2. Tap on the icon on the bottom right, select 'Devices' and tap 'Activate my device'.

How to redeem using a Digital Membership

 
If the circle on a voucher states 'Redeem now', please ensure this is selected when you are in the presence of a staff member and show them the redemption screen. They must view, and may record, the unique redemption code that appears on your screen. The offers are also date and time stamped and have a revolving crown to ensure its validity.

If the circle on a voucher states 'Web offer', this can only be redeemed by using our website, once selected you will be directed to the website to login to redeem the offer.

If the circle on a voucher states 'Present Gold Card', please tap on the icon, select 'My Digital Gold Card' and present to staff member to redeem offer.
 

Is the Entertainment Companion App still available?

 
Yes. The Entertainment Companion App can still be downloaded from your relevant App store for free, this is the same as the 'Entertainment Australia' App for Digital Memberships however it does not provide the offer redemption facility, it will show 'Present Gold Card and log it here'. It is a great companion to the printed Entertainment Book. You can search for participating businesses near to you, but you will need to present your physical Gold Card or vouchers applicable to redeem the offers.

'New offers’, ‘Update Now’ and ‘Update Later’

 
The Digital Membership is updated weekly with new offers, as well as any changes to businesses that are in the Membership (i.e. If they have closed down or have made changes to their name). By choosing to ‘Update Now’, your Digital Membership will be updated to include these changes, or, you can choose to 'Update Later'. To proceed with the update later please click on the (person icon) and select 'Check for Updates'


Technical Support:


‘Activate Device'

 
This means that your device is not an active user for your Digital Membership.

To fix this, tap on ‘Activate Device’ and it will then revert to ‘Redeem Now’. If your Digital Membership does not revert to ‘Redeem Now’ please contact us for assistance to reset your device linked to the subscription.

Please note: This occurs if you have changed devices, upgraded software, restored data, or deleted and re-installed the Digital Membership. The Digital Membership recognises your old device data, however when you are trying to make it active again, it attempts to attach it as a new device due to the changes in data.

‘Maximum devices reached’

 
If you've backed up your phone to iTunes or Google Play, you can simply reload everything onto your new device. If not, you'll need to call us on 1300 159 707 or email us to deactivate your previous device.

‘Sync required’

 
This means that your Digital Membership offers or build requires an update. Open your Digital Membership and tap on the icon, scroll right down to 'Settings' and check if the below table matches what it says on your device:
  APPLE ANDROID
Data Package AU 260* 260*
Build Version AU 4.6.2 4.6.2
Data Package NZ 159* 159*
Build Version NZ 4.6.2 4.6.2
*Please note; Data Packages do increase each week and is subject to change.

If your Digital Membership has a lower data package, please click on the icon again, tap on 'Check for updates'.
If your Digital Membership has a lower build version, check and initiate the update in your App Store.
If your Digital Membership has accurate settings, please remove and un-install the Digital Membership from your device and re-install it through your App Store as there may have been an error when you last updated.
 

Not seeing all available offers?

 
When you are in the application, click on ‘Contemporary Dining', select 'Refine' and under 'Offer' make sure that '2 for 1', '25% off' and 'Other Offers' are coloured in. Following this ensure that ‘Solo Dining’ and ‘Take away’ are not coloured in, and select ‘Save offer settings’ followed by ‘Apply’.

‘Not available in my country/region' or device incompatible?

 

Apple Device:

Incompatible: Check your device's software version and ensure it is above iOS 6, please update if there is one available. Settings > General > Software Update.
If there is no available update and the version is above iOS 6 please check that you have enough storage available and remove some data if necessary. Settings > General > Storage.

App not available in your country/region:
  • Step 1: Tap "Settings" from the home screen of your iOS device.
  • Step 2: Tap "iTunes & App Store."
  • Step 3: Tap your Apple ID and select "View Apple ID" from the dialog box that opens.
  • Step 4: Enter your Apple ID password as prompted.
  • Step 5: Tap "Country/Region." Read the notification that appears on the screen, as it may be different depending on your Apple account. For example, if you have auto-renewing subscriptions, changing countries may disable these subscriptions.
  • Step 6: Tap "Change Country or Region." Select your country or region from the list provided. Tap "Done."
Android Device:

Incompatible: Check your device's software version and ensure it is above Android Version 4.1.2, please update if there is one available. Settings > About Device/About Phone > Software update. If there is no available update and the version is above Android Version 4.1.2 please check that you have enough storage available and remove some data if necessary. Settings > Storage.

App not available in your country/region:

Google Play uses the billing address of your default payment instrument in Google Wallet to help determine your home country for accessing the Play Store. If it is not using Australian or New Zealand details, you will not be able to download or use the Digital Membership.

Please note that you must have a valid payment method with a local billing address in order to access that country's Play Store.
  • Step 1: Sign into your Google Wallet account to manage your payment methods https://wallet.google.com/manage/paymentMethods)
  • Step 2: Add a new card or change your default payment instrument to one with a billing address located inside your desired country
  • Step 3: Open the Play Store and navigate to any item available for download
  • Step 4: Click to begin a download until you reach the "Accept and buy" screen (no need to complete the purchase)
  • Step 5: Close the Play Store and clear data for the Google Play Store application (Settings > Apps > Google Play Store > Clear Data) or clear your browser cache
  • Step 6: Re-open the Play Store. You should now see the Play Store that matches your default payment instrument's billing country.
If you haven't yet added a payment method to your account for the first time, please add a card directly from the Play Store with a billing address that matches your intended country location. Then, follow steps 3 through 6 to show your intended country's Play Store.
 

‘Near Me’ function defaulting to Sydney/Auckland

 
Apple Device: Settings > Privacy > Location Services > Enable > Scroll down and tap on the Entertainment App Icon > Tap on ‘While Using the App’
Android Device: Settings > Location > Enable
 

Digital Membership freezing or closing down?

 
Apple; Delete the Digital Membership and re-install, proceed to login again Android; Go to ‘Applications Manager’ in your phone settings and tap on the 'Entertainment' icon for the Digital Membership, select ‘Clear Data’ and ‘Clear Cache’ and go back to re-open Digital Membership and login