To activate your Digital Membership:
If you cannot find or did not receive a purchase confirmation email when your order was complete, please call us on 0508 326 657 for assistance.
You may have logged into the app as a visitor or used an incorrect email address. To fix it, log out of the app and log back in again. Use the email address that is associated with your Entertainment Digital Membership. If you still can't get in, please Contact us for help.
If the circle on a voucher states 'Redeem now', please ensure this is selected when you are in the presence of a staff member and show them the redemption screen. They must view, and may record, the unique redemption code that appears on your screen. The offers are also date and time stamped and have a revolving crown to ensure its validity.
If the circle on a voucher states 'Web offer', this can only be redeemed by using our website, once selected you will be directed to the website to log in to redeem the offer.
If the circle on a voucher states 'Present Gold Card', please tap on the 'User' icon, select 'My Digital Gold Card'.
The Entertainment Digital Membership can be shared with family members in your household on up to two different devices, but only one device can actively redeem offers at any one time. To share your Membership, the new user will need to confirm their device is compatible by downloading the 'Entertainment New Zealand' App.
The new user will then log in with the primary email and password of the registered Member.
Once the log in is successful, the new user will need to 'Create a name for their mobile device'.
The Digital Membership is updated weekly with new offers as well as any changes to businesses that are in the Membership (i.e. If they have closed down or have made changes to their name). When opening the app, you should be informed that updates are being applied. If you'd like to check, after logging in, tap the User icon, followed by “check for updates”.
If you are receiving the message ‘You have reached your maximum allowance of registered devices on your Entertainment account’ or the device will not activate, this can be due to a recent device software update, device restore, or if you have recently changed your device. Please contact our Customer Support team for assistance.
The offers within the Digital Membership are built into your phone, so providing you are logged in and are using the Activated Device you do not need to be online to use it. You can redeem up to 5 times while offline and as soon as you are back in range, your Membership will be automatically updated.
When you are in the application, click on Search, select refine and ensure all offers are selected here. Tap Apply if you make any changes.
You can reset a filter at anytime.
With continual updates to operating systems, we will be checking to make sure all Membership functions are supported on the App. While some unexpected issues may arise before the checking process is completed, our aim is to ensure that these are kept to a minimum and resolved quickly and efficiently.
Incompatible: Check your device's software version and ensure it is above iOS 9.1, please update if there is one available. Settings > General > Software Update.
If there is no available update and the version is above iOS 9.1 please check that you have enough storage available and remove some data if necessary. Settings > General > Storage.
App not available in your country/region:
Step 1: Tap "Settings" from the home screen of your iOS device.
Step 2: Tap "iTunes & App Store."
Step 3: Tap your Apple ID and select "View Apple ID" from the dialog box that opens.
Step 4: Enter your Apple ID password as prompted.
Step 5: Tap "Country/Region." Read the notification that appears on the screen, as it may be different depending on your Apple account. For example, if you have auto-renewing subscriptions, changing countries may disable these subscriptions.
Step 6: Tap "Change Country or Region." Select your country or region from the list provided. Tap "Done."
Incompatible: Check your device's software version and ensure it is above Android Version 4.4, please update if there is one available. Settings > About Device/About Phone > Software update. If there is no available update and the version is above Android Version 4.4 please check that you have enough storage available and remove some data if necessary. Settings > Storage.
App not available in your country/region:
Google Play uses the billing address of your default payment instrument in Google Wallet to help determine your home country for accessing the Play Store. If it is not using Australian or New Zealand details, you will not be able to download or use the Digital Membership.
Please note that you must have a valid payment method with a local billing address in order to access that country's Play Store.
If you haven't yet added a payment method to your account for the first time, please add a card directly from the Play Store with a billing address that matches your intended country location. Then, follow steps 3 through 6 to show your intended country's Play Store.
iPhones: The Entertainment Digital Membership is compatible with Apple devices running iOS 10.0 and above. Search for 'Entertainment Australia' in the App Store or in iTunes.
Android phones: The Entertainment Digital Membership is designed for Android phones running 6.0 or later. To test compatibility, search for 'Entertainment Book Australia' from the Play store App on your phone or the Google Play website. Google Play will automatically tell you if the App is supported by your device. Not all Android systems are the same and manufactures may modify the operating system with components that may make the device incompatible.
At this stage, the Digital Membership is not available for Windows or Blackberry devices.
How to update the Entertainment Digital Membership:
If you are still experiencing issues, please provide the Data Package and Build Version of the Digital Membership before you contact us.
How to view Data Package and Build Version: